Accessibility Statement

General information

The Municipal Zoological Gardens of Warsaw are obliged to provide easy access to their online website as stated by the 4th of April 2019 act of law regarding the digital accessibility of websites and mobile applications belonging to public entities. The accessibility statement applies to the area of the zoo and following website: is committed to making its website(s) accessible, in accordance with the Act of April 4, 2019 on digital accessibility of websites and mobile applications of public bodies. The accessibility statement applies to the website Strony internetowej oraz terenu Miejskiego Ogrodu Zoologicznego.

Compliance status

This website is partially compliant with the Act of April 4, 2019 on digital accessibility of websites and mobile applications of public sector bodies due to the following non-compliances or exclusions:.

Non-accessible content

1. publications available in PDF format on the website, are not fully, digitally accessible in their entirety, 2. certain published photography does not have an alternative description, 3. certain published recordings do not have subtitles for the hard of hearing, 4. certain files are not accessible digitally, 5. certain pages lack an adequately structured article header, 6. certain elements found on some of the pages do not have a specified purpose, 7. to highlight certain content only a colour variety has been used, 8. certain textual content lacks the ability to alter its font size, 9. lack of possibility to alter the spacing amongst the wording or lines of text, 10. some information is only available in graphical format, 11. some of the textual content is available in graphical format, 12. certain pages lack the ability to pause or hide the animated interface.

Content exempt from accessibility

1. maps are excluded from this accessibility obligation, 2. some of the recordings were published prior to the Digital Accessibility Act being enforced.

Preparation of this accessibility statement

The accessibility Statement was created on the basis of a self-assessment carried out by the public sector body samooceny przeprowadzonej przez podmiot publiczny.

Feedback and contact information

Provide the contact information of the person responsible for accessibility and for processing requests Joanna Piotrowska, email:, phone number: +482288523323.

Everyone has the right:

The request must include:

Consideration of the notification should take place immediately, at the latest within 7 days. If it is not possible to provide accessibility or an alternative form within this period, it will take place no later than 2 months from the date of notification.

Complaints and appeals

If the public sector body refuses to comply with the request to provide accessibility or an alternative method of access to information, the person submitting the request may submit a complaint regarding the provision of digital accessibility of a website, mobile application or their elements. After exhausting the above-mentioned procedure, is possibility to submit an application to the Ombudsman.

Architectural accessibility

Structural accessibility Individuals with a certified disability. All individuals that have a certified disability (regardless of their age and degree of disability) are eligible to obtain a free ZOO admission for themselves and an accompanying guardian. These tickets may be collected at the ticket offices or at the Customer Service Point (POK), once a document of proof for the disability is provided (such as an identity card or certificate). Entrance to ZOO premises. All three entrances to the ZOO are wheelchair accessible. Ticket collection from the ticket desks found at both Ratuszowa and Jagiellonska Streets may form a slight inconvenience for individuals in wheelchairs, due to the relative high placements of ticket windows. The ZOO does however, offer a free of charge ticket for the individual’s accompanying guardian. Tickets can also be obtained online, at ticket machines or at the Customer Service Point. A security guard will open the entrance gate by Ratuszowa Street for individuals in wheelchairs or individuals with prams; anyone else enters through the automatic revolving entrance. From May to mid-October, guests who do not own a wheelchair but are troubled with movement over larger distances, may rent a wheelchair from the ZOO, free of charge. There are two available wheelchairs for rental, both located at the security desk at the main entrance (by Ratuszowa Street 1/3). Wheelchairs can be in use during the opening hours of the Customer Service Point, Tuesday to Sunday. To rent a wheelchair, one must fill out a statement form and provide a refundable deposit. It is advised to call in advance of your visit to book the wheelchair for a specific day and time, or to rent it directly before your visit – provided that one is available at the time. Further details of wheelchair use can be found on the online ZOO website, at: ‘Visit to the ZOO – Wheelchair – lending’. Most areas of the ZOO are wheelchair and pram friendly, not encountering problematic obstacles in the form of curbs or uneven ground. Along the Main Avenue path, benches have been conveniently placed and any troubling ground-based obstacles removed, during renovations. Whilst planning your visit, you should take into account the larger incline of the terrain at the Main Avenue path by the Most Gdański entrance and in the alleyways by the camel, elephant and polar bear enclosures. The Pavilions. All exhibitions found within the Pavilions are wheelchair friendly, except for the amphibian dedicated part of the Herpetarium building and the outdoor crocodile enclosure. The ground floor turtle exhibitions are wheelchair accessible, as well as the entrance to the indoor crocodile viewing balcony. The latter is only possible with prior staff notification; please call the available telephone number provided at the entrance to this part of the exhibition, in order to inform the staff that a ramp is necessary. In all of the other pavilions that require it, a ramp is permanently present for access, whilst buildings such as the ones with the Apes, the invertebrates, the Herpetarium (Reptiles), and the Aviary all have entrances easily accessible at the level of the external pavement. In the Aviary and the Apes buildings the entrances are narrower, however there is a possibility of opening an additional door to widen them. The building with the elephants and hyrax enclosures, also houses the Tembo restaurant on the first floor, which may be accessed via an elevator. All pavilion buildings that have public use toilets, have separate toilets adapted for wheelchair access (the Aviary, Herpetarium, as well as the buildings with the Apes, Elephant and Hippopotamus enclosures). Free standing toilets found within external buildings to any enclosure, are not adapted for wheelchair access (those found next to the Herpetarium and Cheetah enclosure). The Office building. The entrance to the office building (at Ratuszowa Street 1/3), that houses the secretary, management offices, reception, human resources, and the education department amongst others, is not wheelchair accessible. The Customer Service Point (POK – where you can buy tickets, publications related with the ZOO and obtain information) as well as the conference room and a disability accessible toilet can also be found within this building. The latter three are all wheelchair accessible; the conference room can be accessed easily from the entrance at pavement level, while the POK has a ramp that allows this access. To increase accessibility and involvement for the visually impaired guests, a special sightseeing path has been implemented. Tactile and sound-based interactive maps of the ZOO have been placed at both entrances (at Ratuszowa Street and at the Most Gdański). Additionally, ten different animal sculptures, along with description plates and Braille overlays, have been located within the ZOO premises. The aim of the sculptures is to allow the opportunity for the visually impaired to familiarise themselves with the shape and proportions of the species depicted, through tactile contact. One can also purchase a specially printed ZOO guide that will immerse individuals using the Brialle alphabet in all things ZOO related; this guide can be obtained at the POK.